Wednesday, June 17, 2009

Online Capacity Mapping and Resource Matching for Nonprofits

"I was first inspired to think about one giant web-based tool for capacity mapping and resource matching for nonprofits..."

That was Deb Finn's opening line to tell us the topic of last night's Ethos Roundtable. Of course, this is huge and there is no one tool out there right now. It's more like a garden of available tools that, partly through conversations with Deb on this topic, are converging. As Deb herself states, "It's also clear that this could be many separate projects with clever mash-ups and data interchanges. In the age of XML, it does not have to be a monolith with one owner, one web host, and one platform."

The neat thing is, much of this is out there now. The difficult part is, it's not yet organized into anything recognizable. Yet. Getting it into a recognizable shape is why I used the garden analogy. One size does not fit all well. But pulling together a number or tools and placing them in an area where people can pick and choose what fits for them is a rather organic process. What grows, grows. As people use a tool, share it with others, blog about it, find it useful, etc., that process will stimulate growth.

Pulling together existing and new products/services from many organizations to provide another level of service fits another analogy I use when talking about collaboration and developing communities and their organizations. I call it JigSaw Puzzlin' because each organization is like a puzzle piece with form (shape) and function that exists independently. Sometimes several pieces (organizations) get together and form a different shape with form and function. Yet each organization retains its independence and original form and function.

How is this like JigSaw Puzzlin'? When you work a jizsaw puzzle, you pick up pieces, turn them around, look around for other pieces that may fit with the first piece, and so on. If these two pieces don't fit, you don't throw them away. You look for other pieces that fit together in a different way with these two pieces. You might even temporarily abandon the first two pieces and come back to them later, separately. This is what Deb is doing in her "conspiracy" (her word) to find a solution to the question, "What if we had web-based tools to help mission-based organizations use every possible resource and meet every possible need?"

As usual, Ethos Roundtable was a stimulating and informative session/discussion followed by the monthly 501 Tech Club - Boston and hosted by the TechFoundation.

You can get a closer look at some of the services Deb discussed last night by visiting her blog and looking for the May 8th post, "Online capacity mapping and resource matching for nonprofits."

Sunday, June 14, 2009

Verizon Admits Its Default DSL and FiOS Wireless Security "Does Not Provide Good Protection Against a Hacker"

Verizon Admits Its Default DSL and FiOS Wireless Security "Does Not Provide Good Protection Against a Hacker"

I had to repeat the headline because it tells the story so well. Read the article. Read it all the way to the end. Then check your own setup regardless of who your vendor is because you may be just as vulnerable.

What is going on here? You purchase a service. The technician comes in and sets it up. Or you get assistance over the phone setting it up yourself. They tell you you are all set. You feel safe, secure.

You're not. And they know it but don't tell you. Actually, some of them know it but others don't. They should, but they don't.

I'm not surprised. More and more, software companies/services try to "idiot proof" their product so you'll stay out of the inner workings. They want you to think that they've got you covered. They want you to work they way the think you should work. And they do it because they think you're stupid; too stupid to learn what you should know so you can control your software, work the way you need to work, and ensure your own safety online.

If you knew in advance that there are huge security holes in their setups, you'd probably get educated before trusting. Then you wouldn't buy their additional security software or services.

They often write such confusing documentation that even the highly computer-literate end user cannot figure it out easily. Some technical documentation today is pretty good, but much of it is not. You, the end user, don't know if you are actually as stupid as it makes you feel, or if someone wrote it after a six-pack.

So, will Verizon change its default settings to be more secure? Probably not, unless a lot of its customers raise their collective voice and demand it. Will Verizon better train its customer service technicians? Probably not, again, unless... You get it; they don't. Speak up. Demand improvement.

And, if you want to get a better handle on your security settings, one site I can recommend without reservation is Kim Komando,where you can look up all things computers and find sensible, easy to read, accurate information. She makes it easy for the non techie.

Oh, and raise your collective voice to Verizon. Make them provide the "excellent" level of service you are paying for.

Saturday, June 13, 2009

Local Harvest

As a brief followup to my post yesterday on hunger, one commenter noted the Local Harvest website. Go to the site, plug in your zipcode, and you'll find where to get locally-grown food and more.

From their site:
"The best organic food is what's grown closest to you. Use our website to find farmers' markets, family farms, and other sources of sustainably grown food in your area, where you can buy produce, grass-fed meats, and many other goodies. Want to support this great web site? Shop in our catalog for things you can't find locally!"

Friday, June 12, 2009

"Attacking Hunger at Its Roots"

"This morning, one billion people around the world woke up hungry and tonight, they will go to sleep hungry. This issue has not gotten the attention it deserves,..."

It's difficult not to read more when that's the opening of a blog on Huffington Post. It's made even more important to keep reading when part of your job is to see people who are hungry and applying for Food Stamps. That's right. Here, in the US, in Massachusetts, in my community -- people are hungry. More people are living hungry today because of the tight economy, job loss, spending down their retirement funds early, and for many other reasons.

People don't have enough money to pay rent, heat, electric, phone, and also buy food -- nutritious food. Food Stamps are designed to supplement the food budget of low-income residents as part of getting proper nutrition and staying healthy. Alleviating that hunger is as important as economic recovery. Hunger is not just a physical problem. As Clinton states in her post,

"Hunger is not only a physical condition. It is a drain on economic development, a threat to global security, a barrier to health and education reform, and a trap for the millions of people worldwide..."

While Clinton is speaking in a global context, I see it and am working on it in a local context. And that is how it should be. Hunger is a human issue. We need to address it both globally and locally. And because of that, I am part of the Tri-City Hunger Network.

For people in my area (the tri-cities of Everett, Malden, & Medford MA), there are a number of food pantries where people can get basic groceries such as bread, fresh fruit, and vegetables. There are also some soup kitchens that can provide a hot meal. You'll find them on the Hunger Network Calendar on the website of the Cyber Cafe @ Malden Square. If you need food, go there. If you don't need food, can you volunteer?

I remember taking groups of college students to Appalachia in the late 1970s for spring break to help poor people in rural America. While there, students were exposed to poverty in a new context and gained insight into their own view of the world. When we returned to campus, they were able to "see" the poverty in their own community. Many immediately joined other volunteers at local soup kitchens and in other ways used their new-found "vision" to do what they could.

Hungry people are in every community. If you don't see it, maybe your vision of the world around you needs some fine tuning. You can start by asking at your local faith organization. Are they doing anything? Why not? What about your local or regional Community Action Program/Agency (CAP or CAA)? Do you know who or where they are? In MA, go to MassCAP to find it. If you're in another state, you can always ask MassCAP for a referral to an agency in your state; they may know it. Or Google CAP or CAA agencies for your state. You can also find information here.

Hunger is real and it's all around us. Let's do something about it.

For more information about Food Stamps, Project Bread is a great resource. Your area DTA office manages the Food Stamp program -- now called SNAP (Supplemental Nutrition Assistance Program) -- which is funded through funds from the Department of Agriculture.

Tuesday, June 9, 2009

Does a College Degree Help Anyone?

David Leonhardt's article, The Value of Education in a Recession, in the Wall Street Journal echoes what I have always espoused -- getting an education is worth the effort. While college graduates have been hurt by the recession, like almost everyone else, 4-year college graduates earn about 54% more than those without a college degree. The unemployment of 4-year college graduates is also lower than those with less education.

For anyone who wants to know how getting a degree is going to get them a job, my answer is, "that's not the purpose of a degree." While getting a degree does not guarantee anyone a job, not having a degree is often a huge roadblock to getting a job. That's the difference. The degree doesn't get you the job, but the lack of it becomes a barrier...a huge barrier.

The value of a degree isn't necessarily apparent right away. I taught part-time, evening students at the college/university level for more than 20 years. A common question that arose was, "Why do I have to learn this to get a degree, how is it going to help me on the job?" It was often difficult to get that student over the hurdle of understanding the difference between job training and an overall education. Their goal was to get a degree so they could get a raise or move into a higher-level position in their current organization. To them, the degree was about job safety, security, or advancement.

Sometimes students would come in with the mindset that they could get the syllabus, write some papers, and show up every few weeks to "catch up." They had family demands. Their work lives were busy. They often worked late to keep up. They didn't have time for a demanding college course or professor. Education wasn't their priority. Getting a degree so they could advance in the organization was their priority. Their goal in getting a degree often conflicted with my goal of teaching a subject and, more importantly, educating them.

I also have a long history in providing training, so I do know the difference between job training and education. My basic philosophy is, "Teacher or Educator?: you teach a subject, you educate a mind." Job training is about teaching a subject; getting someone ready to perform a task or series of tasks. Education is about helping people learn how to learn, broadening their perspective on a variety of subjects, and developing the capacity to learn. Hey, even old dogs can learn new tricks -- just ask Raymond, our 12 year old Labrador Retriever. He's trained us well.

It's interesting to see how much of my own education has come into play over the years. Many things I "learned" that I thought I would never use have helped me incredibly in my work and personal lives. But the most important thing that college degree did was to put me on a path of choices about when, where, and for whom I work. I have multiple choices because I can compete for jobs and have an advantage over people without a degree.

That credential of a degree has opened doors. I still have to compete for the job once I get in the door, but the door is open to me. In advising job seekers, I have heard repeatedly from some people that degree preferred really means, "don't bother applying if you don't have a degree." While I don't believe this 100%, I do know that when there are 100+ applicants for every job opening, the quickest way to trim down the list is to drop everyone who applied and didn't have a degree. If the remaining pile doesn't look good, then they might go back and look through the drop list for someone without a degree. But if the first pile has good candidates, they never seem to get back to that circular file.

There are some job areas where a college degree doesn't seem to make much difference in salary, but those areas are diminishing. If you can, get the degree. Start at a community college. Take one or two courses at night to get started. Apply for scholarships and financial aid. Do what you can to move in that direction. Get your Associates Degree (2 years of full-time college study). Once you get into the rhythm of studying and working, just keep going. It takes time, but it is possible. I know. I worked full time, got my undergraduate and graduate degrees at night, and haven't stopped studying since. Even while teaching, I took courses just to learn about that topic. I still attend workshops and seminars on many topics. I know it's not leading to another degree, but I have the basic credentialing and use training to keep my skills updated and broaden what I know. This helps me remain competitive in the job market.

Does a college degree help anyone? Yes, it does. And not having a college degree can actually hinder you. If you haven't "studied" in many years, or were a marginal performer in high school, at least try to take some training courses or preparatory college-level courses. Get started. Do it now. You'll thank yourself later.

Monday, June 1, 2009

Chemocare: Helpful Information for Anyone on Chemotherapy

Most people remember ice-skating champion Scott Hamilton and many will remember his battle with cancer. Scott has developed a website, Chemocare.com, to help people understand the varied and often confusing world of chemotherapy drugs. Hamilton's goal is to provide the latest information about chemotherapy: what it is, what the drugs are, how to manage their side effects, nutritional information while on chemotherapy, and more.

It's an ambitious project and so needed. Cancer is a diagnosis that has many different types of treatment. Keeping up with those various treatment options includes a wide variety of chemotherapy agents (drugs) that all have various side effects. While the cancer battles the body, the drugs battle the cancer. The body gets pretty well beaten up. Putting all the pieces together (chemotherapy drugs, other drugs that battle the side effects of the chemo drugs, proper nutrition to support the body's healing while not interfering with the drugs, the whole mind-body relationship especially for healing) takes work. ...as if the cancer itself isn't enough to have to deal with!

ChemoCare is a project of the Scott Hamilton CARES Initiative, which Hamilton set up to raise cancer awareness and raise funds for cancer research. If you, a friend, family member, or coworker has cancer, ChemoCare may be a useful site to use.

Friday, May 22, 2009

Reading While Driving -- Bad Decision

Yesterday morning I had to sit a few minutes in traffic on Route 128 (Greater Boston area) near Waltham and again last evening on Route 3 South in the O'Neil Tunnel. On both occasions, I witnessed drivers reading while driving. Granted, traffic had things down to a crawl, but their attention was supposed to be on the road and not on the newspaper and book in front of them.

I have seen this many times before. People seem to think that reading while "waiting" for the traffic jam to ease up is all right. It's not! I don't care that sitting in traffic wastes time. Reading while driving can kill people.

OK, here's my decision. I'll just read a paragraph or two and slowly ease up on the gas while the car in front of me moves slowly. ...oops, I misjudged. It's only a fender-bender, so it's ok. It's not! I'll say it again. Reading while driving can kill people. We no longer tolerate drinking while driving. It's time that we make reading while driving an "intolerable" activity.

It has gone from reading the directions or road map (guilty!) to reading books, newspapers, smartphones, etc. I see it and don't understand it; let's stop rationalizing bad decisions. I will change my bad behavior (and I have been). I see it and believe it should be stopped. They don't want us to use our cell phones while driving, but I'd rather see something like this reported, with a plate number, than nothing done at all.

Call me over-cautious, but too many people are taking too many risks with my life. My neighbor was sideswiped on the highway the other day by someone who wasn't paying attention and drifted into her lane. Gee, do you think the newspaper in his lap had something to do with it? He was lucky; she was lucky. It would have been a very different picture if he had to admit to her little daughter that he had been reading the newspaper and killed her mother. I wonder if that thought even runs through his mind.

Let's get real, folks. Think first. Every move we make is a decision. Let's start making concious decisions and get off of autopilot. Think first, act second. Put the book, newspaper, smartphone, etc. down and focus on your most important task at the moment -- driving safely to your destination.

What do you think?

Wednesday, May 20, 2009

Have You Tried Ask Your LawMaker?

Last night, Melinda Wittstock, Burueau Chief/Executive Director of Capitol News Connection (CNC) was featured at the Ethos Roundtable. An award-winning broadcast and print journalist, Melinda's experience in New York, Washington, and London spans BBC Radio and TV News, ABC News, National Public Radio (NPR), MSNBC/CNBC, as well as London's Times, Guardian, and Observer newspapers.

Melinda touched on a number of Web 2.0 topics with the guests as she demonstrated Ask Your Lawmaker and its widgit*. Ask Your Lawmaker provides ordinary people, like you and me, the opportunity to raise questions to our nation's lawmakers. The site's viewers vote on which questions they'd like to see answered; those with the highest votes get asked by
CNC staff with the answers posted to the website.

The site includes podcasts, a blog, a widigit, and the Ask Your Question opportunity. There's a daily 2-minute Power Breakfast Podcast, which gives you a preview of what CNC expects to be covering during the day -- a preview of the day's news coverage!

While the website is being further developed, to improve functionality and smooth out the interaction between you and the site, it's fully functional and deserves your attention. If there's a question you've wanted asked on Capitol Hill, a burning issue you believe is being neglected, or maybe you want to find out if you're the only one who thinks they way you do about a particular national topic or trend, then pose your question and see what develops.

Capitol News Connection is owned by the nonprofit multimedia organization
Pundit Productions, Inc. CNC provides nonpartisan news reporting and operates the Ask Your Lawmaker website.

*widgit = a web-based applet that provides ongoing content or permits user interaction; the Ask Your Lawmaker widgit permits anyone to run its feed on their website

Wednesday, May 13, 2009

Overreaction Again and Again

I'm not surprised at the MBTA's newest regulation that T drivers cannot even carry a cell phone while on the job. I'm also not surprised that there is talk about increasing the age level at which someone can become a T driver. ...Not surprised, but disappointed that once again people are responding to the wrong thing.

The T already has a policy in place that T drivers cannot use their cell phones while driving (the policy may go beyond drivers and driving, but I would need to go back and look that up...not really necessary for my point). So why enact a new policy when they do not effectively enforce the existing policy? Why punish everyone for the improper actions of the few? Why? ...So they can look like they're doing something and gain support from the public. Strike while iron is hot!

We have too many policies, laws, regulations, etc., that have been implemented because a lesser one has been ineffectively managed. While I am just as angry as others over the accident that led to this new policy, I don't agree with the new policy. Yes, get angry over T driver cell phone use while driving, but don't use it as an excuse to create a new policy that punishes everyone and will be almost impossible to monitor. Create a policy that makes sense. Reinforce the existing "no use"policy by making cell phone use an immediate termination offense. Get T riders involved in monitoring and reporting infractions.

People need to learn that they don't have to answer the phone just because it rings. They need to know (and I guess be told) not to text while driving. But I don't believe they should be prevented from having the phone on them. Cell phones are integrated into our lives and people need to be responsible with them.

Policies should not be implemented on the basis of something arbitrary and reactionary. That's why I also question too quick a judgment on increasing the age level of T drivers. How many drivers at the T are already in the age range that would be cut out? What are the statistics of accidents, based on age (high and low age)? What are the ages of drivers involved in similar accidents all over the country? Instead of a knee-jerk reaction to this situation, the T needs to review all the data. One immature driver does not mean that all drivers in that age range are immature.

The bottom line for me is that the people who would violate a "no cell phone use while driving the train or bus" policy will be the same ones who will violate the "don't carry a cell phone..." policy. Who suffers -- the rest of the drivers! The responsible people who can ignore the ringing phone (hey, put it on silent or shut it off) or who can wait until they're off the train or bus before making a call or texting should not be punished.

What do you think?

Friday, May 8, 2009

Text: Obama’s Remarks on Training for the Unemployed

I read the text of President Obama's remarks made today (Friday, 5/08/09) and thought of the many unemployed folks I have seen applying for health insurance and other benefits in the last 6 months. Pres. Obama seems to get it. We cannot continue to put bandages on systemic problems. We need comprehensive solutions to complex problems. And what he proposes is only the start of addressing some of our problems.

I won't get into the nuts of bolts of what I think. I want to hear what you think! Maybe we can have a conversation that looks at the President's plan from several perspectives.

I will tell you that we need more than retraining workers; we also need to retrain hiring managers so the waaay too many unemployed older workers can also go back to work and earn a living wage.

Talk back! Let me know what you think.

Wednesday, May 6, 2009

Filling My Plate

I was at a forum Monday morning where the speaker was talking about being invited to collaborate with a group that wanted his skills and input. He felt his plate was full and he couldn't engage in anything else. He was told to put the plate down and get a platter.

Sometimes I feel as if my plate is full. I'm engaged in a lot of different projects, but I know that if I did the same thing every day, I'd be bored silly and start looking for other things to do. But sometimes I do have to say "no" to more projects and just can't get a bigger platter than I already have. What to do then?

Almost always, I can find someone else I can refer the "asker" to so they can move forward. And I know that I can always go back when my plate is less full and re-engage with the person or project myself. Sometimes I'll join a meeting to get and give some perspective and advice without committing myself to a long-term venture.

Another tactic is to learn how to do more through efficiency. I coordinate a free tax preparation program for low-income residents. We use a "message only" phone line for people to call and schedule appointments. Best part of that? It's online! I never hear a phone ring, but get email messages with every phone call. The .wav file is great because I can email to the volunteer doing Intakes/Appointments and keep a copy for quality control.

This year, we had several people doing calls, so we added a spreadsheet to Google Docs with all the calls listed and shared it with several volunteers. This avoided duplicate calls being made and I didn't have to keep printing out sheets and then adding notes to a master document.

Filling My Plate is something I am always doing. But I try to bring others along with me, get them engaged, and spread the load among the many by helping them all be efficient and resourceful.

How's your plate?

Sunday, May 3, 2009

NonProfit Conversation

So many of my friends are in the non-profit world, this blog, NonProfit Conversation, hosted by Bunnie Reidel is a good resource...

Reading the articles made me reflect on my own volunteer management experiences. I've been in volunteer management for more than 20 years; and I've been a volunteer much longer than that. When you find a good resource, you hang onto it. Web 2.0 makes it so much easier to hang onto those valuable resources but what's even better is that they're typically updated frequently so the resources are more relevant than old handouts and paper-based information.

If you're not making use of Web 2.0 tools, maybe you should take a closer look and see if you're missing out on some time-saving efficiency tools that would make your professional life a bit more manageable!

...to do your best, you have to be at your best...

Appreciation and Looking Forward

Yesterday I hosted a brief celebration for a group of 10 volunteers who gave up evenings and Saturdays for several months to prepare tax returns for low-income residents in our community.

This is a huge commitment by people that is replicated all over the country each year, from January - April. It's actually even longer than that, as many of them spend some time in December getting trained in tax law and the software used by IRS VITA Sites like ours. VITA stands for Volunteer Income Tax Assistance and the IRS provides training, support materials, and support throughout the tax preparation process. It's a great collaboration that brings more money (in refunds) to low-income taxpayers and means they don't have to spend money to get their returns prepared properly.

This is our 3rd year as a VITA Site and in the past 2 years, we've really gelled as a site and the volunteers very quickly bonded and worked as a team. Without these dedicated, talented folks, we could not provide this service.

So, even as I thank them, I am looking forward to expansion. Last year, our site remained open through October 15 so we could help people file for the Economic Stimulus Payment. This year, we will remain open through October 15 so we can accommodate late filers and people who have past returns to file. We also plan to run Saturday workshops and seminars on tax topics. Again, tough to do without our dedicated volunteers.

I tip my hat to all the volunteers out there who give up their family and leisure time to help their community. These unsung heroes are the heartbeat of so many programs that could not provide great service without them.

Claire

Thursday, April 30, 2009

Barriers to Web 2.0 in Schools

"Teachers and students are largely driving the adoption of Web 2.0 technologies in schools, but human and technological barriers are holding back the use of these as learning tools in many classrooms, according to a new study..."

From an article in eSchool News.

Here's an area where many of us can make a difference. We can connect with teachers and officials in our local schools and help improve their understanding and use of Web 2.0 tools.

Why would I recommend this? Educating students utilizing the ways that they learn today requires using the tools they use today. Web 2.0 tools can bring an "immediacy" to the classroom that outreaches traditional textbooks and other tools.

However, teachers are at a huge disadvantage in our classrooms; so are the students. It's a two-pronged problem that has nothing to do with Web 2.0. You can continue to read to see what I think about some of them (just the tip of an iceberg--it's early morning and I have to get to work). But you may be able to help your local schools in their understanding and adoption of Web 2.0 tools that improve teacher and student access to information that is relevant to their learning.

Unrelated to Web 2.0, what are some barriers to learning?
Teachers often are disadvantaged by the students themselves. Admittedly, and thankfully, it's not all students. But so many are disrespectful and disruptive in the classroom. Some don't want to learn. Some resent being in school. Some just don't know how to behave because no one has ever expected them to behave in a manner that's conducive to learning. Teachers end up becoming peacekeepers and disciplinarians. It reflects on the phrase, "When you're up to your ass in alligators, it's difficult to remember that the objective was to drain the swamp." It's difficult for the teachers and for those students who want to learn.

Students are also at a disadvantage. Some teachers don't know how to control a classroom. Some don't know how to engage youth in the learning process. Many of today's teachers cannot read and speak properly themselves. I am not talking about teachers who learned English as a second language. I'm talking about teachers who grew up in the American school system and never learned the basics themselves. They don't correct students' grammar because, "I'm not an English teacher," or some other silly reason.

Educational materials often create problems. Students bring homework home with instructions and worksheets. But if you read both, you'll see that the instructions use different terms than the worksheets. So the students are being taught one thing in school, but are bringing home assignments that use different terminology which they don't understand. I blame the publishers for this problem; they're so busy creating new editions of books each year to make money that they don't proofread and cross-reference properly before they publish. Again, it's not all of them, but it's enough of them to be a problem.

So, read the article and add your thoughts. Can you help your local schools in breaking down Web 2.0 barriers or any of these other barriers?

...Read, Think, and Discuss...

Welcome

I don't know what I'll end up putting on this blog. Some of it will be related to my work, I'm sure. It'll be a way to get my thoughts down somewhere public, so I can then write some useful PSAs (public service announcements), pamphlets, and other stuff for clients, consumers, and colleagues.

But I may also just write what's on my mind about other things.

Comments are permitted, but they will be moderated. I want people to engage in a conversation. Disagreeing is okay. Name-calling, arguing for the sake of arguing, without furthering the dialogue, etc., is a waste of time. Be constructive. Offer advice that makes sense. Ask questions. Offer solutions. Suggest related topics.

But if you're the type who posts to every public forum out there with a diatribe on unrelated topics, or the type who tries to advertise on them, don't bother. It won't get posted and I'll end up blocking you from ever posting to any blog I control. And you'll end up in my email black lists as well.

When I have a topic to speak on, I'll add another post. Meanwhile, seize the day and do something positive for yourself and then for someone else. We have to work together to make our lives better, improve the planet, and enjoy our own corner of the world.